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Corners

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Newbie here. Senile gray haired old man who just got rid of my Treager, Timberline 850 grill and now thinking about buying the Webber EX 6?? Any help appreciated with it and how is Webber’s tech support??
 

dudemcnally

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Hi Corners,

I bought an EX6 in February so I've been on the ride since nearly the beginning. Some owners experienced a rough start. These problems were caused by not-great software, poorly designed/assembled parts and unrealistic expectations.
FWIW - I have cooked on my EX6 4-5x per week since February and I have loved it since the beginning.

Weber has updated the software/firmware of the grill and the consensus seems to be that the improvements have been dramatic.

Weber has developed updated parts for the users who got the crappy parts (mine is bone stock and works perfectly, so this is not a universal problem)

It seems to me that the primary contributor to success/failure seems to be ensuring your remove the finger guard that exists inside the pellet hopper. I removed it day 1 and have had ZERO problems feeding pellets. Another contributor seems to be pellet quality. Weber makes good pellets, but they're expensive. Lumberjack is what I use exclusively and they're roughly half the cost when you buy them on sale. Pellets of larger diameter seem to have more problems than the smaller diameter pellets (like weber and LJ)

I like mine so much (and brag on it constatly) that a friend recently bought one on my recommendation. I think the $200 price drop is a no-brainer. If you're in the market for one, buy it. If mine were to blow away in a tornado tomorrow, I wouldn't even shop around for another grill. I would, without hesitation, buy another ex6. That's how much I like mine.

I can't comment on customer support, I've never had to call them. From the stories I've read on this board and others, the support is great...but you have to call them. Don't email. Some stories of long hold times, but apparently CS is working from home during the covid so I think some allowances should be made for that...
 
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DutchieCooks

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To add on previous post; customer service here (Canada) is pretty good. Always a call back within 20 minutes. Everything I needed replaced they shipped it to me for free. Even stuff I didn't need lol.

I had it since February aswell. Had my up and downs with the glowplugs. Laying that aside this machine is awesome!

If mine would die I would probably go for a Rec Tec just to see how that experience is. (This is my first smoker) and I think the rectec looks a little bit cooler lol😂
 

dudemcnally

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To add on previous post; customer service here (Canada) is pretty good. Always a call back within 20 minutes. Everything I needed replaced they shipped it to me for free. Even stuff I didn't need lol.

I had it since February aswell. Had my up and downs with the glowplugs. Laying that aside this machine is awesome!

If mine would die I would probably go for a Rec Tec just to see how that experience is. (This is my first smoker) and I think the rectec looks a little bit cooler lol😂
I can't say one way or another comparing rectec and the wsf as I've never used a rectec. (and this is my first pellet grill as well)

However, I think the two aren't really comparable as they're not the same thing. I became interested in the wsf because I wanted one grill that could do everything. Prior to the wsf, pellet grills could smoke pretty well, but they weren't great at grilling. The rectec is no exception. Yes, you can buy grillgrates to help grill, but my opinion is that the weber is revolutionary in that it can do both, and do a pretty damn good job of both. Besides, I'm not a fan of the horns lol...they're faaaaaar too 'truck nutz‘ for me...and I'm a Texan!

I believe the other manufs are going to be scrambling to come up with their own heat diffuser-less design now that weber has shown it can be done.

One thing that has surprised me was to hear about the length of time necessary to start some of the other grills. I read a yoder owner talking about a 45 minute time to reach 350!!! I think that because the weber is able to reach such high heats, it's also able to startup faster. Mine reached smoking temps (225-275) in about 8 minutes, and hits 600 in 17-18 minutes
 
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Corners

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Newbie here. Senile gray haired old man who just got rid of my Treager, Timberline 850 grill and now thinking about buying the Webber EX 6?? Any help appreciated with it and how is Webber’s tech support??
Hi Corners,

I bought an EX6 in February so I've been on the ride since nearly the beginning. Some owners experienced a rough start. These problems were caused by not-great software, poorly designed/assembled parts and unrealistic expectations.
FWIW - I have cooked on my EX6 4-5x per week since February and I have loved it since the beginning.

Weber has updated the software/firmware of the grill and the consensus seems to be that the improvements have been dramatic.

Weber has developed updated parts for the users who got the crappy parts (mine is bone stock and works perfectly, so this is not a universal problem)

It seems to me that the primary contributor to success/failure seems to be ensuring your remove the finger guard that exists inside the pellet hopper. I removed it day 1 and have had ZERO problems feeding pellets. Another contributor seems to be pellet quality. Weber makes good pellets, but they're expensive. Lumberjack is what I use exclusively and they're roughly half the cost when you buy them on sale. Pellets of larger diameter seem to have more problems than the smaller diameter pellets (like weber and LJ)

I like mine so much (and brag on it constatly) that a friend recently bought one on my recommendation. I think the $200 price drop is a no-brainer. If you're in the market for one, buy it. If mine were to blow away in a tornado tomorrow, I wouldn't even shop around for another grill. I would, without hesitation, buy another ex6. That's how much I like mine.

I can't comment on customer support, I've never had to call them. From the stories I've read on this board and others, the support is great...but you have to call them. Don't email. Some stories of long hold times, but apparently CS is working from home during the covid so I think some allowances should be made for that...
Many TKS. When I read a review such as this, it’s all I need. Will be finding a dealer that has one in stock. 👍👍
 

DutchieCooks

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I like those horns lol but so far I'm happy with my ex4. I have a 3 in 1 combi oklahomajoes that when I have problems with the ex4 I still can cook 😂
 

dudemcnally

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I like those horns lol but so far I'm happy with my ex4. I have a 3 in 1 combi oklahomajoes that when I have problems with the ex4 I still can cook 😂
LOL, the horns are definitely a love it, or hate it thing. Honestly I'm very surprised they dont' offer a normal handle option given the number of people I see with a similar complaint.
I'm sure it's a great grill, and I'll say here what I told my friend when he was looking to buy. I told him that if I were buying again today, I would make the same decision. The EX6 works for me. However, I believe that he/you/I would be happy with any of the alternatives as well. I believe I would be happy with a rectec, camp chef woodwind, GMG Jim Bowie etc. I believe they're all great grills and will give you years of service...I just believe the WSF works as a grill better than the others given its design differences.
 

dudemcnally

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Many TKS. When I read a review such as this, it’s all I need. Will be finding a dealer that has one in stock. 👍👍
Things to be 100% sure you do before you cook!

1) DO NOT attempt to use the WSF until you are certain you have updated everything to current. That is the app, the grill software and the grill firmware. Hopefully someone can chime in on the current software version numbers as I don't have that information handy.

*****EDIT*****
Here is the official Weber page detailing the version numbers of app/firmware/software:



2) REMOVE the finger guard inside the pellet hopper. Do this prior to putting in any pellets. There are three screws to be removed. Stuff a towel down in the auger throat to ensure you dont' drop a screw into the auger, remove the screws and guard. then reinsert the screws and tighten.

3) Use weber pellets for the first couple of cooks to ensure you are removing as many possible problems as possible. Once you're happy with the grill performance you can experiment with other pellet types that might be available in your area, but use weber inititally
 
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Corners

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Things to be 100% sure you do before you cook!

1) DO NOT attempt to use the WSF until you are certain you have updated everything to current. That is the app, the grill software and the grill firmware. Hopefully someone can chime in on the current software version numbers as I don't have that information handy.

*****EDIT*****
Here is the official Weber page detailing the version numbers of app/firmware/software:



2) REMOVE the finger guard inside the pellet hopper. Do this prior to putting in any pellets. There are three screws to be removed. Stuff a towel down in the auger throat to ensure you dont' drop a screw into the auger, remove the screws and guard. then reinsert the screws and tighten.

3) Use weber pellets for the first couple of cooks to ensure you are removing as many possible problems as possible. Once you're happy with the grill performance you can experiment with other pellet types that might be available in your area, but use weber inititally
THANK YOU!! Extremely useful information that I will apply. 👀👍👍👍
 

primeone

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Newbie here. Senile gray haired old man who just got rid of my Treager, Timberline 850 grill and now thinking about buying the Webber EX 6?? Any help appreciated with it and how is Webber’s tech support??
Welcome to the forum @Corners 🍻 Good luck on the hunt! Let us know what you decide.
 
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Corners

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Welcome to the forum @Corners 🍻 Good luck on the hunt! Let us know what you decide.
Well fer sure I’m going to get the EX6. I enjoyed all the reviews. HOWEVER, my biggest problem is finding a close dealership that sells one AND the pellets and additional accessories that I want. The southern Oregon city that I live in doesn’t have anyone that sells them.
Soooo I am now searching for a dealer. Will keep ya informed. 👋🏻
 

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I decided I didn’t want to be an experiment for Weber and I went with a Rectec as recommended by many. My experience had been amazing. First, it is the Rolls Royce of smokers, fat Better built than Weber or Traeger. The PID controller is EXCELLENT as is the whole fire system. It holds temp rock solid and is efficient in its pellet use. The warranty of SIX YEARS and the service I’ve received are top notch. They treat you like family. That’s my two cents.

I posted here at the beginning of the forum when the Smokefire came out because I changed my mind from a Traeger after I heard their pitch. As I watched the whole SmokeFire drama unfold and went to go see one at the hardware store I looked for alternatives and went through them all. RecTec was my conclusion. I am very happy with my purchase!
 
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Corners

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Welcome to the forum @Corners 🍻 Good luck on the hunt! Let us know what you decide.
Do you have
I decided I didn’t want to be an experiment for Weber and I went with a Rectec as recommended by many. My experience had been amazing. First, it is the Rolls Royce of smokers, fat Better built than Weber or Traeger. The PID controller is EXCELLENT as is the whole fire system. It holds temp rock solid and is efficient in its pellet use. The warranty of SIX YEARS and the service I’ve received are top notch. They treat you like family. That’s my two cents.

I posted here at the beginning of the forum when the Smokefire came out because I changed my mind from a Traeger after I heard their pitch. As I watched the whole SmokeFire drama unfold and went to go see one at the hardware store I looked for alternatives and went through them all. RecTec was my conclusion. I am very happy with my purchase!
As long as you are happy that is all that matters.
 

sweazlemon

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Newbie here. Senile gray haired old man who just got rid of my Treager, Timberline 850 grill and now thinking about buying the Webber EX 6?? Any help appreciated with it and how is Webber’s tech support??
Stay Away!!!
I bought mine in February directly from Weber and have been extremely unhappy with the product and with the customer service. I am currently in a battle with customer service to get credit on my unit. I would advise to stay away until at least Rev 2.0. First round has too many problems and the customer service has been horrendous.
 

GriLLMaRksRseXy

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Newbie here. Senile gray haired old man who just got rid of my Treager, Timberline 850 grill and now thinking about buying the Webber EX 6?? Any help appreciated with it and how is Webber’s tech support??
Disclaimer. I am long term Weber Customer. My Grandfather was a Weber Customer. My Dad was a Weber Customer. My Stepdad was a Weber Customer. I have converted dozens if not hundreds of friends, family and online friends into Weber Customers.

That being said, let us start with Tech support since that is what you asked about and we can go further after that. Webers tech support is generally the best I have every dealt with in the 43 years I have been alive. It is the reason that I stand behind them even though I have had absolutely nothing but problems with my first Smokefire (caught on fire, Weber made it right and arranged to pick my old one up and sent me a new one. Still have issues with this one but the parts they sent me should fix my issues but for physical reasons I have not been able to put them in yet.) Other than my Smokefire purchase I have only ever had minor issues with my Weber products and Weber has ALWAYS stood behind them. They have shipped me countless parts for free for countless grills even after the warranty has WELLLLLLLLLLLLLLLLL expired. They have (other than this year with the smokefire, covid, everything else going on) responded quickly. I have had product development team members, executives of the company and senior members of product support contact me this year and a few times over the years. I would say over the 25 years I have been a grown man I would give them 5 stars for 24 years of support and go to war for them. This past year I would give them a 3 star rating and push back for them to make things right. That still equals out to 4 or 5 stars. They are a great company. Yes I feel the smokefire was rushed to market with production parts that were not built to the same specs as the engineered parts but at the end of the day they seem to be doing everything they can to make things right.

As for the Smokefire. It has its issues as you can well read about but I am encouraged about what Weber has been doing and what the forum members (especially the new ones) have been saying about the product, especially with the newer revisions and parts. At the end of the day we really cannot have our cake and eat it too...There is going to be trade offs. Weber seems to really be getting to a great compromise. And by the way........this is coming from a guy with a completely non operational smokefire. I have the parts, I just have not been physically able to install them. Once I can replace my parts I am sure most of my issues will be resolved ( and I am VERY VERY picky) If not, I am sure Weber will take care of me while it is under warranty and even afterwards. They always have.
 
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Corners

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Stay Away!!!
I bought mine in February directly from Weber and have been extremely unhappy with the product and with the customer service. I am currently in a battle with customer service to get credit on my unit. I would advise to stay away until at least Rev 2.0. First round has too many problems and the customer service has been horrendous.
TKS. I will have to take my chances. I ordered it already.
 

GriLLMaRksRseXy

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High Corners. Welcome to our forum. I gave an honest answer to your question. If you get the time please read it and ask questions if you need to. I think you will be just fine :)
 
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Corners

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Disclaimer. I am long term Weber Customer. My Grandfather was a Weber Customer. My Dad was a Weber Customer. My Stepdad was a Weber Customer. I have converted dozens if not hundreds of friends, family and online friends into Weber Customers.

That being said, let us start with Tech support since that is what you asked about and we can go further after that. Webers tech support is generally the best I have every dealt with in the 43 years I have been alive. It is the reason that I stand behind them even though I have had absolutely nothing but problems with my first Smokefire (caught on fire, Weber made it right and arranged to pick my old one up and sent me a new one. Still have issues with this one but the parts they sent me should fix my issues but for physical reasons I have not been able to put them in yet.) Other than my Smokefire purchase I have only ever had minor issues with my Weber products and Weber has ALWAYS stood behind them. They have shipped me countless parts for free for countless grills even after the warranty has WELLLLLLLLLLLLLLLLL expired. They have (other than this year with the smokefire, covid, everything else going on) responded quickly. I have had product development team members, executives of the company and senior members of product support contact me this year and a few times over the years. I would say over the 25 years I have been a grown man I would give them 5 stars for 24 years of support and go to war for them. This past year I would give them a 3 star rating and push back for them to make things right. That still equals out to 4 or 5 stars. They are a great company. Yes I feel the smokefire was rushed to market with production parts that were not built to the same specs as the engineered parts but at the end of the day they seem to be doing everything they can to make things right.

As for the Smokefire. It has its issues as you can well read about but I am encouraged about what Weber has been doing and what the forum members (especially the new ones) have been saying about the product, especially with the newer revisions and parts. At the end of the day we really cannot have our cake and eat it too...There is going to be trade offs. Weber seems to really be getting to a great compromise. And by the way........this is coming from a guy with a completely non operational smokefire. I have the parts, I just have not been physically able to install them. Once I can replace my parts I am sure most of my issues will be resolved ( and I am VERY VERY picky) If not, I am sure Weber will take care of me while it is under warranty and even afterwards. They always have.
Now THIS is a reply, statement, whatever you want to call it, that is by far the BEST I have read. One that lets me know that Weber is a five star ⭐ company. I’ll take my chances with Weber, knowing there is a customer like this. ⭐⭐⭐⭐⭐
 

GriLLMaRksRseXy

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Now THIS is a reply, statement, whatever you want to call it, that is by far the BEST I have read. One that lets me know that Weber is a five star ⭐ company. I’ll take my chances with Weber, knowing there is a customer like this. ⭐⭐⭐⭐⭐
Just want to give a shout out to some of the other members that posted above me. They gave good advice. 1. Scrap the finger guard. I have watched it shred pellets on both units. I have seen it cause cavitation and clogging on both units. Some of us call it a "Lawyer Guard" its useless in function as long as you do not sink your fingers past that hole it covers....Then it becomes vital. 2. Update, Update, Update. Make sure you do not go to fire up and cook on your smokefire only to see it is downloading and installing an app or product update. Things get better with each update but I have found if I am "caught" updating while cooking, I generally have some type of failure to ignite, keep temp, etc.
 

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