I have had no issues with the new firmware software updates. I have been grilling and smoking with no problems whatsoever. I will say this the unit has to be cleaned out about every third smoke. I use a shop vac and it takes less than 5 minutes. I also use Water pans on top of the flavorizing bars when I do a long smoke. I have done everything they have asked and I have suggested some improvements to them. I am also using the latest auger motor and welded chute versions. The motor is a rev D. I was recently contacted by Weber quality control asking for my input as new things are released on the Smokefire. I have a contact there now and I am asking you to tell me your issues that your having and if it’s something I have experienced and have over come I will be glad to tell you what the fix is. If it’s not something I have encountered I will be glad to contact Weber quality control and address your issues. I guess they got tired of emails from me and decided we needed to chat. I have been more than pleased with their response. I was very negative and aggravated with the Smokefire at first like everyone else. I have gotten to the point that I can do a 18 hour smoke with this unit and not have one issue with it. So please if your to your wits end and need help please contact me.