Smokefire Auger - Rev F

primeone

Administrator
Staff member
Joined
Nov 23, 2019
Messages
266
Reaction score
270
Points
63
Location
Austin, TX
Thought I'd share this post I saw on Facebook showing different revision of the SmokeFire auger. Rev D and Rev F. No one seems to know what the difference is, however the new one (Rev F) seemed to fixed the issue the owner was having with high temps. The new one has no problem hitting 600 degrees. Glad to see Weber making progress!

smokefire-revF-auger.jpg
 

abmet

Well-known member
SOTM Winner
Joined
Feb 11, 2020
Messages
837
Reaction score
803
Points
93
Location
Missouri
Saw this posted by a person on Reddit so it’s second hand.
“What Weber told me is that to get a tight seal of hopper and auger requires machine assembly. Some bbqs were hand assemble to meet delivery dates. New smoke fires will all have machine assembled hopper+auger.” This apparently was allowing smoke and ash to get to the motor and cause it to behave erratically. I asked Weber what the difference was between Rev D and F but the didn’t answer and asked me for a picture of my auger tube gasket in the hopper. I heard back from Weber and they said my gasket is the proper one and shouldn’t need replacement. My auger assembly is Rev D. Here’s the photo I sent.
0A886DDD-E609-41F5-825F-1D09353DF11D.jpeg
 

GriLLMaRksRseXy

Well-known member
Joined
Feb 11, 2020
Messages
227
Reaction score
261
Points
63
Location
Tallahassee, FL
Weber just sent me an email saying that Rev. D and Rev. F are identical.
LOL. Great marketing!!! Greater Spin!! I think they are totally being honest. They probably are identical. I think it comes down to the ASSEMBLY of the auger assembly. Some are saying the Auger issues are due to being hand assembled vs. machine assembled and heat/debris may be entering the internals of the auger and creating issues..
 

JesusQuintana

New member
Joined
Feb 20, 2020
Messages
15
Reaction score
12
Points
3
Location
Omaha
I swapped out mine with the F and it didn’t make a damn bit of difference. I cannot sniff anywhere still 600 still. Get barley reach 500. Support told me that an update is coming soon and it should take care of my issue.
 

GriLLMaRksRseXy

Well-known member
Joined
Feb 11, 2020
Messages
227
Reaction score
261
Points
63
Location
Tallahassee, FL
I swapped out mine with the F and it didn’t make a damn bit of difference. I cannot sniff anywhere still 600 still. Get barley reach 500. Support told me that an update is coming soon and it should take care of my issue.
Thats pretty disheartening news. I say that because regardless of the revisions of the auger or the assembly types of the auger there are people that are already hitting 600 degrees without issue with the exact same software that everyone has regardless of getting to temp or not. If it is not a hardware issue (like the auger assembly) then the only thing left would be a quality control issue since the only constant we all have in this experiment is the same version of the software (if updated correctly......which most everyone seems to be doing....)
 

JesusQuintana

New member
Joined
Feb 20, 2020
Messages
15
Reaction score
12
Points
3
Location
Omaha
My last hope is this software update and then it may be time to move on. I really wanted this smoke fire to work.
 

CEd4jets

Active member
Joined
Feb 14, 2020
Messages
127
Reaction score
124
Points
43
Location
So FL
This is crazy. My EX4 always reaches 600. Clearly they have a production problem..
 

Bruno

Well-known member
SOTM Winner
Joined
Mar 27, 2020
Messages
732
Reaction score
1,294
Points
93
Location
Bay Area
I’ve tried to get Weber to send me a Rev F auger but I haven’t had any problems they think could be related to an auger issue.
They did mention taking the picture of the auger, what exactly am i looking for?
 

abmet

Well-known member
SOTM Winner
Joined
Feb 11, 2020
Messages
837
Reaction score
803
Points
93
Location
Missouri
They had me do that too. For me they wanted a picture down the hopper into the auger so could see the gasket. It was to determine if was assemble by machine or by hand. They told me no need to replace a Rev D auger that was machine assembled.
 

Jcnbmoore

New member
Joined
Feb 17, 2020
Messages
9
Reaction score
16
Points
3
Location
Northern California
Hi everyone,
My EX6 ran like a Cadillac until the last software update. It would never reach the set temp, regardless of what that temp was.
I called Weber and they overnighted an auger and chute assembly. I installed it today (I had a D now an F) and it seems like she’s her old self again. It got to 600 in just over 12 minutes. I shut it down and fired it back up to 200. I varied the set temps and it quickly rose to and held the temp every time.
I’ve cooked a lot of meat on this thing and have yet to have a bad result.
I’m also extremely impressed by the customer service experience I had. Thank you Weber!
 

Brad S

Active member
Joined
Jan 31, 2020
Messages
132
Reaction score
179
Points
43
Location
Michigan
Hi everyone,
My EX6 ran like a Cadillac until the last software update. It would never reach the set temp, regardless of what that temp was.
I called Weber and they overnighted an auger and chute assembly. I installed it today (I had a D now an F) and it seems like she’s her old self again. It got to 600 in just over 12 minutes. I shut it down and fired it back up to 200. I varied the set temps and it quickly rose to and held the temp every time.
I’ve cooked a lot of meat on this thing and have yet to have a bad result.
I’m also extremely impressed by the customer service experience I had. Thank you Weber!
Something to hope for. I’m thinking my rev f auger is defective. It was making a grinding on a couple of cooks. It might have been the pellets being ground to powder but my rev d never did that. Anybody notice a straight cotter pin at the end of the auger below the hopper? Pellets can get in there and it might be breaking them into smaller pieces. Shouldnt that pin be bent flat parallel to the auger instead of sticking straight out?
 

Bruno

Well-known member
SOTM Winner
Joined
Mar 27, 2020
Messages
732
Reaction score
1,294
Points
93
Location
Bay Area
See anything interesting here? I don’t know what the hell I’m looking for, but Weber asked for the picture.
43C81DE4-3BE9-419C-977C-151370E63E11.png
 

Smysmy2

Member
Joined
Feb 22, 2020
Messages
26
Reaction score
25
Points
13
Location
Michigan
I am now on my third REV F auger motor. My smokefire works again. I don't believe that it is sawdust or the version letter. The majority of people don't have problems. If you believe the self reporting on the Facebook groups it seems like ~20 to 25% of grills cannot reach 600 even though they worked initially. I believe that they have a problem with the reliability of the performance of the auger motor. The motor does not fail, it just cannot push the pellets at the rate needed to get to high temperatures. Other things may also influence the motor performance, at least in my case. My second Auger/motor/chute replacement did not have a properly mounted gasket between the auger tube and the chute. I noticed that the pellets were uncomfortably hot when I used my hand to mix the pellets near the auger to ensure there was not a cavitation void. I would estimate that it got to about 150 degrees F. I also saw hot embers at the bottom of the auger after shutdown when I was trying to see if sawdust was an issue and was feeding the pellets a handful at a time. This was very disconcerting (see picture). The 04008 firmware update did nothing to help my problem or many other people's problem. My third REV F Auger/motor installation was done by removing the entire hopper and ensuring that the gasket was properly attached. Now The smokefire works like a champ, at least for now. The pellets near the auger are no longer hot at all. These data suggest that the problem is either a manufacturing reliability issue, a design issue with the motors that are gradually being addressed since none of us really know what the letters or numbers mean. The number after the REV F have been increasing for me. Or, it is a heat flow issue where the gasket needs to be in place. I am hoping that the third one is the charm. At least Weber is working with us to solve the problem, even if they can be very slow to act. If you have this problem, please keep engaging Weber. I think that they genuinely want to help us all solve our problems.
 

Attachments

Smysmy2

Member
Joined
Feb 22, 2020
Messages
26
Reaction score
25
Points
13
Location
Michigan
I just saw that Harry Soo posted a new video where he shows a Welded Hopper/Auger tube assembly that Weber sent him. This complexly eliminates the gasket that I just talked about. Here is the link:
I hope they send all of us who are having problems this new assembly.
 

Bruno

Well-known member
SOTM Winner
Joined
Mar 27, 2020
Messages
732
Reaction score
1,294
Points
93
Location
Bay Area
Well I sure as hell am sending an email, why does harry get the latest rev and I can’t.
 

Latest Discussions

Top