REALLY, no help??

Corners

Member
Joined
Jul 9, 2020
Messages
83
Reaction score
26
Points
18
Location
Oregon
I haven’t bought a grill yet because I’ve been on the damn phone for over two hours, waiting to speak to customer service. While doing so, I downloaded their app. Was very surprised to see there was NO reference to any “pellet” information, NOTHING! NADA! So where does one go for assistance on grilling different meats, etc. Didn’t find information on “baking.” Unless I missed it, all their info on grilling meat was to cook it rare. 🤮.
They show different businesses that are supposed to carry their pellet grills. Every place I called ONLY carried the gas grills. Was repeatedly told if I ordered a pellet grill, there would be no service after the sale!! So, how in the hell, where in the hell can I purchase the EH6 and expect local or semi local help?? WAITING for hours to talk to a Weber tech is not my idea of fun.
FURTHERMORE, the music we are forced to listen to, while we wait to speak to a Weber tech, is a spin-off of the music I had to endure while waiting on a tech person atTreager grills 👀 🤬🤮.
Am I simply spinning my wheels here as I long to own a Weber grill or is this wait going to be beneficial in the long run??
Then again, I could order five cords of dry logs, cut to my specs and then split into smaller pieces, starting a nice fire and cook with a piece of meat hanging off a piece of wire. It appears it would be a lot faster than waiting to speak with a live person.
 

Attachments

OP
C

Corners

Member
Joined
Jul 9, 2020
Messages
83
Reaction score
26
Points
18
Location
Oregon
Damn, I'm glad I'm not the only one.

You seem to be wound a little tight. If you're this upset prior to actually buying one, I'd suggest going a different route

Damn, I'm glad I'm not the only one.

You seem to be wound a little tight. If you're this upset prior to actually buying one, I'd suggest going a different route
Damn, I'm glad I'm not the only one.

You seem to be wound a little tight. If you're this upset prior to actually buying one, I'd suggest going a different route
Me, wound tight? Nah, never happen.
When one feels like the walls are closing in, you open a window or a door.
Hours on the phone waiting for a Weber tech got me this:
Weber is shipping me a brand new EX6 for the price of (READY FOR THIS) $840.00. Then $40.00 for shipping and that is a grand total of $884.00. Yep, that’s all I paid. 😍😍😍
It’s on the way to my house!!

Sooooo, feeling good about that, I went online and ordered $428.80 worth of accessories; pellets, forks and knives, grilling STUFF.

ADDITIONALLY, Weber Tech guy found me a local business that will take care of any problems I may encounter. They will come to my house and put the grill together.

So perseverance rules the day. I’ll pop back on here and let ya know how things are going. 👋🏻












 

Bruno

Well-known member
SOTM Winner
Joined
Mar 27, 2020
Messages
733
Reaction score
1,295
Points
93
Location
Bay Area
Me, wound tight? Nah, never happen.
When one feels like the walls are closing in, you open a window or a door.
Hours on the phone waiting for a Weber tech got me this:
Weber is shipping me a brand new EX6 for the price of (READY FOR THIS) $840.00. Then $40.00 for shipping and that is a grand total of $884.00. Yep, that’s all I paid. 😍😍😍
It’s on the way to my house!!

Sooooo, feeling good about that, I went online and ordered $428.80 worth of accessories; pellets, forks and knives, grilling STUFF.

ADDITIONALLY, Weber Tech guy found me a local business that will take care of any problems I may encounter. They will come to my house and put the grill together.

So perseverance rules the day. I’ll pop back on here and let ya know how things are going. 👋🏻












Hell of a deal!
 
OP
C

Corners

Member
Joined
Jul 9, 2020
Messages
83
Reaction score
26
Points
18
Location
Oregon
Oh yeah, hell of a deal indeed!

Congrats and good luck! I hope you love your new grill as much as I love mine :)
TKS! I just received an updated. This grill will arrive my home on July 20. Hope to be up and running in a day or two after that.
 
OP
C

Corners

Member
Joined
Jul 9, 2020
Messages
83
Reaction score
26
Points
18
Location
Oregon
Service is one of the many reasons I abandoned Weber and bought a RecTec
I gave up on Treager grills for that very reason. IF Weber let’s me down then I’ll sell my grill and mooch off my neighbor. LOLROF 😂
 

OILBOY1162

Member
Joined
Mar 28, 2020
Messages
29
Reaction score
25
Points
13
Location
NEW HAMPHIRE. USA
In response to ALL the “poor “ customer service posts, let me say that my personal experience is this. Wanted to order an extra glow plug due to all the negative posts on them. Left a message and email and waited 2 weeks and forgot about it. Then during the 3rd week got a call (which I answered) and it was Weber! Told them what I was looking for, and instead of 1 glow plug, they gave me 3 with an extra holder. Also gave me the inclined hopper, all at no charge. To me they are trying to above and beyond the normal service and I will stay a loyal customer.
 

Dassman5

Well-known member
Joined
Jul 4, 2020
Messages
466
Reaction score
595
Points
93
Location
East Aurora, NY
Service is one of the many reasons I abandoned Weber and bought a RecTec
Have owned 8 different Weber grills over the past 20 plus years, still have 4 - Q, Smokey Mountain, Summit 670 and EX4 — and have always found not only their service but also inventory of parts to be excellent. I would never consider another brand just for that at reason.

The same is also holding true with the new EX4 I recently purchased, as it not only came with all revisions either installed or in an accompanying box, but also provided me with a couple of spare parts I wanted at a very reasonable price. I had no problem contacting customer service and ordered the parts on-line with 5 day delivery.
 

sweazlemon

New member
Joined
Jun 17, 2020
Messages
10
Reaction score
4
Points
3
Location
Knoxville Tn
I am amazed at the success stories and dissapointed at my own experience with Weber. I can not keep mine going, I just swapped out my 4th glow plug. Now I am having problems with my controller connecting, it is stuck in recover mode after a factory reset. How does anyone get satisfaction with this company? I just want it fixed or a swap out or my money back. Tired of the constant screwing with this thing. I just want a working unit.
 

Dassman5

Well-known member
Joined
Jul 4, 2020
Messages
466
Reaction score
595
Points
93
Location
East Aurora, NY
I am amazed at the success stories and dissapointed at my own experience with Weber. I can not keep mine going, I just swapped out my 4th glow plug. Now I am having problems with my controller connecting, it is stuck in recover mode after a factory reset. How does anyone get satisfaction with this company? I just want it fixed or a swap out or my money back. Tired of the constant screwing with this thing. I just want a working unit.
I am sorry to hear of your predicament. It definitely sounds like a firmware or hardware issue rather than simply a software update/fix. I recently had to reboot twice ( power off/unplug and then back on) to get the new firmware to finish installing, but it eventually did so.

Have you checked Weber’s site to see if you have the latest versions of both?

Also, not sure about whether or not you are using an iOS device or an android, but early-on during my initial setup — that the IPad connection via Bluetooth worked far better at communicating than by my Android phone. (Not surprising given Weber’s preference for Apple.

Also found that I needed to “forget” the device on one ( iPad or phone) in order to use the other to communicate via Bluetooth during either software or hardware installs.

I doubt if any of my experience is relevant, and I understand the frustration of trying to contact Weber
 

sweazlemon

New member
Joined
Jun 17, 2020
Messages
10
Reaction score
4
Points
3
Location
Knoxville Tn
Thanks for the response. No, these answers do not address my issues, which go way further than just the communication issue, this just happens to be the latest in a long string of debacles with this unit. Just airing my frustrations, the only people that can help are Weber, and they are stuborornly avoiding the fix...Swapping this lemon with a new one or refunding my money.
 

tigermikie

Member
Joined
Jan 16, 2020
Messages
89
Reaction score
81
Points
18
Location
Louisiana
Moral of the story. Sometimes it does pay to bitch a little.
Corners you will enjoy your SF.
 

sweazlemon

New member
Joined
Jun 17, 2020
Messages
10
Reaction score
4
Points
3
Location
Knoxville Tn
LOL. I thought I have been, but I am southern, so my momma told me to be nice. Guess it's time to ramp it up. Thanks.
 

Latest Discussions

Top