HELP! Problems with auger and now glow plug ex4

AKOTTAWA

New member
Joined
Apr 14, 2021
Messages
7
Reaction score
2
Points
3
Location
Ottawa Ontario Canada
Grill
EX4
Hi all,

Purchased an ex4 around start of April and have only used successfully about 3 times for short med temp cooks. I believe I have a second gen..how do I know if I have a two piece or single piece auger? I haven't tried to start it in about 3 weeks as I've been so busy to try to deal with this and get it running.

I had/have issues with the pellets stop flowing up the auger consistently and need to be agitated in the hopper..I've tried a few brands now incl weber. I feel like I need to have the app open at all times to monitor the temp and go stir up the pellets in the hopper..... Only keep ab9ut 2-3 lbs in there at a time.


Now the unit will not heat up at all... I think the glow plug is done perhaps? I run it to start up at 300f. The fan starts blowing and the pellets are flowing but they just pile up in the burn pit and the glow plug is cold to the touch. No error messages on the screen come up...the pellets just pile up on eachother.


I plan to call customer service today but thought I'd check here as well to get thoughts.

Thanks
 

Attachments

  • 9081447E-7177-4B07-BCA2-9F778416E410.jpeg
    9081447E-7177-4B07-BCA2-9F778416E410.jpeg
    481.3 KB · Views: 18

AHoneyman

Well-known member
Joined
Apr 14, 2020
Messages
524
Reaction score
704
Points
93
Location
Dallas
A couple pounds of pellets is not really enough to get them to flow. You can tell if the pellet chute has been updated simply by looking at it. The new one piece chute is painted black. You should get error messages with a nonfunctional glow plug. Also, small diameter pellets work much better than others. These include Weber, Lumber Jack, and Cabelas.
 
OP
A

AKOTTAWA

New member
Joined
Apr 14, 2021
Messages
7
Reaction score
2
Points
3
Location
Ottawa Ontario Canada
Grill
EX4
Thanks for the quick info

"A couple pounds of pellets is not really enough to get them to flow"
I'll definitely keep that in mind going forward, I had it filled up about half way (maybe 10+ lbs) and full for the first few attempts... I have had to empty the hopper about 20 times now so I've just been caution until I get this worked out.


I guess I have older style since the chute needs to be screwed on and is seperate... I did not realize that was the update.. I had thought the actual auger had been changed around.... Good to know. Never seemed to have issues with pellets missing the fire chamber and finding them to the sides. Just none would be feeding up the auger and it would just continue spinning.

I will keep the small pellets under advisement... Need to get this thing to start up first.
 

Attachments

  • 9001DE34-F555-44D7-B029-32DC22A9FB59.jpeg
    9001DE34-F555-44D7-B029-32DC22A9FB59.jpeg
    201.5 KB · Views: 29
  • 3E339C0D-CE3A-43D5-A2A5-A13B37A65B28.jpeg
    3E339C0D-CE3A-43D5-A2A5-A13B37A65B28.jpeg
    218.4 KB · Views: 24
  • 4F3F5DC9-70ED-4B1A-939A-D4AFFC1CB72B.jpeg
    4F3F5DC9-70ED-4B1A-939A-D4AFFC1CB72B.jpeg
    220.9 KB · Views: 29
  • B3FF43C4-3E72-4A60-A0DC-1F81F87CFB1B.jpeg
    B3FF43C4-3E72-4A60-A0DC-1F81F87CFB1B.jpeg
    219.1 KB · Views: 27
  • D5D60D45-1B2E-454E-927E-955D9D030E5B.jpeg
    D5D60D45-1B2E-454E-927E-955D9D030E5B.jpeg
    255.3 KB · Views: 29

AHoneyman

Well-known member
Joined
Apr 14, 2020
Messages
524
Reaction score
704
Points
93
Location
Dallas
What I find interesting is your statement "that you find pellets to the sides." I am not sure that it is assembled correctly. Many stores have not assembled the chute/fire pot correctly. A picture might help.

You can start the unit with a small propane torch. Just get something burning in the pot and let her go. The glow plug does nothing other than start the fire.
 

abmet

Well-known member
SOTM Winner
Joined
Feb 11, 2020
Messages
1,105
Reaction score
1,261
Points
113
Location
Missouri
Also I’d remove the finger guard. Don’t take out all three at the same time as they hold the auger chute too. Stuff a rag in the chute in case you drop a screw to prevent it from dropping into the auger.
do you have another glow plug, I thought the gen 2 came with extra. Make sure it’s fully seated as that seems to be consensus on why they fail. Also like AHoneyman said double check the assembly especially if store assembled it. If you don’t have the single piece black chute contact Weber, since it solved a lot of people’s temp issues.
 
OP
A

AKOTTAWA

New member
Joined
Apr 14, 2021
Messages
7
Reaction score
2
Points
3
Location
Ottawa Ontario Canada
Grill
EX4
What I find interesting is your statement "that you find pellets to the sides." I am not sure that it is assembled correctly. Many stores have not assembled the chute/fire pot correctly. A picture might help.

You can start the unit with a small propane torch. Just get something burning in the pot and let her go. The glow plug does nothing other than start the fire.
Sorry I had not made that very clear with that run-on sentence... I have never found any pellets to the side at all.. I had read somewhere this could be a problem with GEN 1 if not assembled correctly.
 
OP
A

AKOTTAWA

New member
Joined
Apr 14, 2021
Messages
7
Reaction score
2
Points
3
Location
Ottawa Ontario Canada
Grill
EX4
Also I’d remove the finger guard. Don’t take out all three at the same time as they hold the auger chute too. Stuff a rag in the chute in case you drop a screw to prevent it from dropping into the auger.
do you have another glow plug, I thought the gen 2 came with extra. Make sure it’s fully seated as that seems to be consensus on why they fail. Also like AHoneyman said double check the assembly especially if store assembled it. If you don’t have the single piece black chute contact Weber, since it solved a lot of people’s temp issues.

I think it comes up as a gen 2 with the model # and serial number, though definitely had to screw the chute onto the square metal housing surrounding where the pellets fall into the fire pit.

Maybe it's only gen 1 though.. on weber.com afternoon register for warranty it comes up as model 22510001
 

Attachments

  • IMG_5060.MOV
    3 MB · Views: 0

Goneincognito

Active member
Joined
Oct 17, 2020
Messages
187
Reaction score
225
Points
43
Location
Australia
Grill
SmokeFire EX4, WSM 14.5", 22" kettle
1621726243471.png



That's a Gen1 auger assembly from the look of it.
Someone else recently from Canada got a Gen2 that had this part installed also from memory.
Can you post a picture of how the fire pot has been put together?
 
OP
A

AKOTTAWA

New member
Joined
Apr 14, 2021
Messages
7
Reaction score
2
Points
3
Location
Ottawa Ontario Canada
Grill
EX4
View attachment 3979


That's a Gen1 auger assembly from the look of it.
Someone else recently from Canada got a Gen2 that had this part installed also from memory.
Can you post a picture of how the fire pot has been put together?
Hope some of these help
 

Attachments

  • A66CF4BA-5F43-4E77-92A6-ECF288FB95E9.jpeg
    A66CF4BA-5F43-4E77-92A6-ECF288FB95E9.jpeg
    341.3 KB · Views: 24
  • 963434DB-3FED-475A-98A4-A7A0A04C533B.jpeg
    963434DB-3FED-475A-98A4-A7A0A04C533B.jpeg
    302.7 KB · Views: 22
  • 198E3BEF-213B-4708-806D-2836ED5A7795.jpeg
    198E3BEF-213B-4708-806D-2836ED5A7795.jpeg
    297.1 KB · Views: 24
  • 41B188F6-A9F6-42BA-9CE8-FE0D45126680.jpeg
    41B188F6-A9F6-42BA-9CE8-FE0D45126680.jpeg
    609.8 KB · Views: 25
  • DA7C553F-DD46-4079-A993-B8445664D54A.jpeg
    DA7C553F-DD46-4079-A993-B8445664D54A.jpeg
    516.2 KB · Views: 25

bbqking

Well-known member
2x SOTM Winner
Joined
Mar 2, 2020
Messages
831
Reaction score
1,298
Points
93
Location
Phoenix,Az
Grill
EX6, 2, 22” kettles, and a e310 gasser
My 2cents is once I got the replacement auger…gen 2, I haven’t had a single issue. I received the pellet ramp attachment, which was stainless steel. It wasn’t black. I actually took that ramp attachment out as it really didn’t make a difference to me. I also keep my hopper almost full all the time. Stirring pellets I do automatically, even if it doesn’t need it. I did take the wire pellet thing out. I also put a small hose clamp on the glow plug. Another thing is Weber puts out updates to the software. I think it’s kind of random on who gets the updates and when, so I check for updates before I just start up and cook. I use an iPhone so can’t speak for android.
 

Bruno

Well-known member
3x SOTM Winner
Joined
Mar 27, 2020
Messages
1,164
Reaction score
2,148
Points
113
Location
Bay Area
Black welded auger
No finger guard
Fill the thing with pellets.
I’ve dumped pellets twice since I got mine. Don’t see the need to do 20.
 
Top