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Corners

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Looking back to my first post and now heading into November, trying everything that had been suggested to me, I’m still unable to speak with a live Weber technician or customer support person and their inability to contact me. My last email sent to the CEO failed to materialize any positive results.
Therefore, is it absolutely necessary to have all applicable updates installed before I attempt to do the first fire up in hopes of reaching 600 degrees? Do I have to have ALL updates installed to simply use this EX6? Like the Treager I once owned, can I use the EX6 WITHOUT using my iPhone?
I have a freezer full of meat that I want to grill. I can’t wait any longer for Weber support that appears to not work.
 

Dassman5

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Looking back to my first post and now heading into November, trying everything that had been suggested to me, I’m still unable to speak with a live Weber technician or customer support person and their inability to contact me. My last email sent to the CEO failed to materialize any positive results.
Therefore, is it absolutely necessary to have all applicable updates installed before I attempt to do the first fire up in hopes of reaching 600 degrees? Do I have to have ALL updates installed to simply use this EX6? Like the Treager I once owned, can I use the EX6 WITHOUT using my iPhone?
I have a freezer full of meat that I want to grill. I can’t wait any longer for Weber support that appears to not work.
It works just fine as a stand-alone unit without a phone connection started ( which cannot do remotely anyway) as well as establishing a setpoint, etc. just do-it.
Of course I am presuming that how the most recent firmware and software installed.
 
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Corners

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It works just fine as a stand-alone unit without a phone connection started ( which cannot do remotely anyway) as well as establishing a setpoint, etc. just do-it.
Of course I am presuming that how the most recent firmware and software installed.
I have NOTHING NEW INSTALLED PERTAINING TO FIRMWARE OR SOFTWARE. Weber’s “connect app” will not, has not responded to me after downloading their app.
 
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Corners

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Thank you

This is my latest reply after I EMAILED directly off one of Weber’s sites. I just got this via mg email. Troll? Nope.

Hi, We are just a fan forum for the Smoke Fire - We aren't affiliated with weber. Please post up your experience here and I'm sure someone can point you in the right direction.

https://www.weberpelletgrills.com/forums/weber-talk.2/

Thanks,
Dan
I HAVE TRIED THAT LINK. NO REPLY BACK!!
 
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Corners

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I have NOTHING NEW INSTALLED PERTAINING TO FIRMWARE OR SOFTWARE. Weber’s “connect app” will not, has not responded to me after downloading their app.
I am simply following what the INSTRUCTIONS STATE: marked in black felt marker.
 

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I have NOTHING NEW INSTALLED PERTAINING TO FIRMWARE OR SOFTWARE. Weber’s “connect app” will not, has not responded to me after downloading their app.
Read the instruction. Once the connect app is downloaded to your phone, turn on your SmokeFire. They will then pair and the process will begin updating the firmware. Just make sure you have your Bluetooth on your phone on and leave it next to the grill until it says it is done.
 
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Corners

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Read the instruction. Once the connect app is downloaded to your phone, turn on your SmokeFire. They will then pair and the process will begin updating the firmware. Just make sure you have your Bluetooth on your phone on and leave it next to the grill until it says it is done.
Thank you.
I have tried that. It should be a straightforward solution to get things up and running. However, NONE of this is working. Three days ago I purchased a new iPhone thinking that would solve things. Nope! I had a similar experience with Treager. The app wouldn’t work. I trashed that grill and bought this EX6. ITHINK the problem is with their app but not sure.
photo of grill outside my garage.
 

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It will probably work, but if has the original firmware and software that has not been updated, the results will probably be less that desirable as they have been several iterations.
ALL the firm and software is what came with the grill. Based on ALL the updates that Weber has put out, I’m not sure the temp readings will be accurate.
 

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Thank you.
I have tried that. It should be a straightforward solution to get things up and running. However, NONE of this is working. Three days ago I purchased a new iPhone thinking that would solve things. Nope! I had a similar experience with Treager. The app wouldn’t work. I trashed that grill and bought this EX6. ITHINK the problem is with their app but not sure.
photo of grill outside my garage.
Sorry, I can’t help you. Once you download the connect app on your iPhone, power up the grill ( or the other way around if you prefer. They will seek one another via Bluetooth ( it must be on) then pair with he SmokeFire and let it do its thing.
 
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Sorry, I can’t help you. Once you download the connect app on your iPhone, power up the grill ( or the other way around if you prefer. They will seek one another via Bluetooth ( it must be on) then pair with he SmokeFire and let it do its thing.
TKS.
 

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I don’t know how you can’t contact anyone from Weber, I call them and get through almost immediately. I’ve even talked to a supervisor, had an issue with a blown fuse. Took a few days, but finally got it resolved. Corners, Weber really is a good company, their customer service is good. During this COVID thing, everyone is relearning how to use patience again. As someone who likedthis push button/results world. I get super frustrated when I think things aren’t happening fast enough. It will all work out
 
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Corners

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Thank you.
I have tried that. It should be a straightforward solution to get things up and running. However, NONE of this is working. Three days ago I purchased a new iPhone thinking that would solve things. Nope! I had a similar experience with Treager. The app wouldn’t work. I trashed that grill and bought this EX6. ITHINK the problem is with their app but not sure.
photo of grill outside my garage.
0337B5D8-D563-4CDD-8094-9F74367195D4.jpeg
0337B5D8-D563-4CDD-8094-9F74367195D4.jpeg
08BC7825-0F6A-4A5C-8195-F4EB6FCEB17B.jpeg
6EB5D6A2-7DA0-4167-87E2-D2DF48149E6D.jpeg
22B11A8B-9CBC-47DA-AD67-68A77F6C8FBB.jpeg
 
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Corners

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I don’t know how you can’t contact anyone from Weber, I call them and get through almost immediately. I’ve even talked to a supervisor, had an issue with a blown fuse. Took a few days, but finally got it resolved. Corners, Weber really is a good company, their customer service is good. During this COVID thing, everyone is relearning how to use patience again. As someone who likedthis push button/results world. I get super frustrated when I think things aren’t happening fast enough. It will all work out
Well, I have ALL my phone calls and emails to them, stored on my old iPhone. It simply dates back to multiple mixups starting right after I order the grill directly from Weber. Whenever I opened a complaint with them they reply with a number and that is the last time I hear from them. Oh well, if nothing else I can take the inside of the grill out and burn wood 😂😂😂👍
,
 

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