Made it 2 weeks

TahoeMike

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Assembled my EX4 less than 2 weeks ago. Five cooks without any problems at all. Go out today to fire it up and NOTHING...dead in the water. Checked the cord, the outlet and the cord connection to the grill. All were fine. I'm thinking its a fuse so I call customer service and I'm told that if it was a fuse that I would get an error code. Really? That doesn't seem right to me but whatever. I'm told that its probably the motherboard and that they are out of stock on them. Great. My ticket is being escalated to the tech department and I'll hear back in 48-72 hours. God, I hope they're not gonna ask me to replace the motherboard myself.
Anyway, I just had to vent for a minute. Do I think that Weber will make it right. Yes I do. They have great customer service. Just a little bummed right now. I'll post when I have something else to share on this.
 

JpsBBQ

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Assembled my EX4 less than 2 weeks ago. Five cooks without any problems at all. Go out today to fire it up and NOTHING...dead in the water. Checked the cord, the outlet and the cord connection to the grill. All were fine. I'm thinking its a fuse so I call customer service and I'm told that if it was a fuse that I would get an error code. Really? That doesn't seem right to me but whatever. I'm told that its probably the motherboard and that they are out of stock on them. Great. My ticket is being escalated to the tech department and I'll hear back in 48-72 hours. God, I hope they're not gonna ask me to replace the motherboard myself.
Anyway, I just had to vent for a minute. Do I think that Weber will make it right. Yes I do. They have great customer service. Just a little bummed right now. I'll post when I have something else to share on this.
Probably not any solace, but I have an friend who went through a couple months of electronic issues with his new Traeger Timberline. They finally sent him a new unit all together, but he was quite patient through the process. It sucks, but it happens to all of the manufacturers.
 

Dassman5

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Smokefire EX4; Summit 670; Bullet Smoker 22”; Q100
Assembled my EX4 less than 2 weeks ago. Five cooks without any problems at all. Go out today to fire it up and NOTHING...dead in the water. Checked the cord, the outlet and the cord connection to the grill. All were fine. I'm thinking its a fuse so I call customer service and I'm told that if it was a fuse that I would get an error code. Really? That doesn't seem right to me but whatever. I'm told that its probably the motherboard and that they are out of stock on them. Great. My ticket is being escalated to the tech department and I'll hear back in 48-72 hours. God, I hope they're not gonna ask me to replace the motherboard myself.
Anyway, I just had to vent for a minute. Do I think that Weber will make it right. Yes I do. They have great customer service. Just a little bummed right now. I'll post when I have something else to share on this.
Even though Weber said they did not think it’s was a fuse, did you check the 1.6 amp, 250 Volt fuse next to the plug? If you have a multimeter, it is a simple test of it with the continuity setting once you pop it out of its holder.

There is also a fuse on the motherboard, but accessing it is not so straight forward.
 
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TahoeMike

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Even though Weber said they did not think it’s was a fuse, did you check the 1.6 amp, 250 Volt fuse next to the plug? If you have a multimeter, it is a simple test of it with the continuity setting once you pop it out of its holder.

There is also a fuse on the motherboard, but accessing it is not so straight forward.
I don't have a multimeter but I think my son does. I'll try to get him over here in the next day or two. Thanks.
 

Dassman5

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I don't have a multimeter but I think my son does. I'll try to get him over here in the next day or two. Thanks.
Or, if you have a large auto parts store nearby, you can get one (I have a pack that I got on Amazon just in case) but remember the amperage (1.6), the voltage (250) and that is a ceramic fast-blow fuse type. Designation is: F1.6A250V. They are not expensive.
 
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TahoeMike

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Or, if you have a large auto parts store nearby, you can get one (I have a pack that I got on Amazon just in case) but remember the amperage (1.6), the voltage (250) and that is a ceramic fast-blow fuse type. Designation is: F1.6A250V. They are not expensive.
Just ordered a 5 pack from Amazon. Thanks.
 

JimG

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I have replaced the motherboard and screen. Not a difficult task. I’m assuming that your screen is not lit. Fuse, switch or outlet.
 
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TahoeMike

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Thats correct. Screen is not lit. I think the best course of action now is to wait on Weber. Thanks for the encouragement with the motherboard. I'm still hoping its just a fuse.
 

Wismokes

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Mine has worked amazing in the month I’ve had it . Did a few butts and a brisket yesterday and ran it for like 18 hours straight . That said the electronics of a grill is what always kept me from buying a pellet grill before and still makes me worry when i have it running . I always know when i light my big green egg what’s gonna happen . I hope i get that way with my smokefire . It’s been great and makes awesome food but it’ll take a bit before i trust it
 
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TahoeMike

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Agreed. Pellet grills can be really convenient :).......until they're not :(
 
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TahoeMike

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It was the fuse. I have a feeling I blew the fuse when I unplugged the smoker from the electrical outlet forgetting to turn it off with the switch first. Now just have to wait on the 5 pack of fuses to come from Amazon.
 

Dassman5

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It was the fuse. I have a feeling I blew the fuse when I unplugged the smoker from the electrical outlet forgetting to turn it off with the switch first. Now just have to wait on the 5 pack of fuses to come from Amazon.
That will do it...one of the reasons to have spares!
 

Dassman5

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Look on Amazon...they are F1.6A 250V ceramic fast blow fuses...that is 1.6Amp, 250 Volt fast blow ceramic fuses. Also available at most auto supply and electronic stores.
 
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