First Flame out

bbqking

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Hot diggity logs!! Well it got up to temp. Went to put the food on and it wasn’t flaming like usual, didn’t have any normal sounds. The blower, flames. I was like whatever. Put the food in came inside, like 20 minutes later E3 flame out! Went out it was already shut down turned power off, vacuumed it out. Restarted it. Seems good so far!! Fingers crossed.
 

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bbqking

bbqking

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Nope...no idea...it’s going strong now. Maybe the glow plug was dirty? I made sure I vacuumed everything out really good. Might be the pellets, I bought pit boss competition blend and some of them look really long...
 

Deckwalker

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I had the same thing happen on Sunday. I have been using Lumberjack pellets with no problem. However I had one bag that was chock full of dust. I didn't have anything else so I went ahead with it. The flame out came toward the end of the bag. I'm guessing it was the excess sawdust. I vacuumed it all up really well, restarted (adding new pellets that weren't full of dust) and no problems.

I have an EX4 version 1 and have had very few problems (a couple no starts, once the smokeboost turned into flame boost (!!), and now this flame out.) Any idea what I need to do to get Weber to send me backup glow plugs and the other version 2 things?
 

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JpsBBQ

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I had the same thing happen on Sunday. I have been using Lumberjack pellets with no problem. However I had one bag that was chock full of dust. I didn't have anything else so I went ahead with it. The flame out came toward the end of the bag. I'm guessing it was the excess sawdust. I vacuumed it all up really well, restarted (adding new pellets that weren't full of dust) and no problems.

I have an EX4 version 1 and have had very few problems (a couple no starts, once the smokeboost turned into flame boost (!!), and now this flame out.) Any idea what I need to do to get Weber to send me backup glow plugs and the other version 2 things?
All you can do is call customer service and ask for the items desired. Explain any and all issues you’ve encountered.
 

Dassman5

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I had the same thing happen on Sunday. I have been using Lumberjack pellets with no problem. However I had one bag that was chock full of dust. I didn't have anything else so I went ahead with it. The flame out came toward the end of the bag. I'm guessing it was the excess sawdust. I vacuumed it all up really well, restarted (adding new pellets that weren't full of dust) and no problems.

I have an EX4 version 1 and have had very few problems (a couple no starts, once the smokeboost turned into flame boost (!!), and now this flame out.) Any idea what I need to do to get Weber to send me backup glow plugs and the other version 2 things?
Should be no problem assuming your unit is registered with Weber. I simply went to the Support section of their site, filled out the information about my grill and explained about my issue ( I had a bad felt seal on the old two-piece auger and asked for a spare glow plug) received an email response later that day and parts were shipped the following day.
 

AHoneyman

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have used my Gen 1 smoke fire a ton and never had an issue.
Last two times I used it, had flame out and same issue with pellets everywhere.
What was the ambient temp?
 

Dassman5

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My ex4 performed flawlessly today, even during an attempted software update that made it difficult to change the temperature remotely, but worked as usual at the unit. Split chicken halves came out great.

Can’t wait to see what the latest update brings....🤓😜🤪🙏
 

AHoneyman

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It seems like some of us are have problems as the temps get cooler (40 and below).
 

abmet

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I‘ve used mine under 40 last 3 times and fortunately no issues. Hope this isn’t widespread issue. Sorry for those experiencing it.
 

Dassman5

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I‘ve used mine under 40 last 3 times and fortunately no issues. Hope this isn’t widespread issue. Sorry for those experiencing it.
Ran mine in SmokeBoost for 4 hours yesterday in 28-34 degree weather with no issues.
 

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