New to the SmokeFire this week. Was cooking today on the EX4 at 160c after around 2 hrs the temp started to drop and I got low temp alert. Couldn’t get it to start rising again. Did a complete shutdown and cleared the hopper. Re-loaded and fired up again. Reached 160 and the I had the same constant issue of dropping temp. I found if I kept loosing the pellets at the feed it would get back to temp but would drop again but was inconsistent when it would start to drop again. Meat was never getting to temp due to issues so gave up. Any thoughts on the cause. I will be contacting Weber. This was my second cook as only got it this week. The first was chicken breasts which went without issue.