Early Thanksgiving with the family!

OILBOY1162

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I can’t say enough about Weber support. Was one of the early purchasers of the Smokefire EX-6. Had a problem mid year with auger failure. In the end, they sent me a complete brand new EX-6! Second smoke in and got a thermocouple E8 error last week. Told them my tale of whoa about today being early Thanksgiving for 13 1/2(grandson). They overnighted new part and this is the result!
Thank you,Weber!
 

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bbqking

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Phoenix,Az
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EX6, 2, 22” kettles, 18” kettle and a 26” kettleand a e310 gasser
Weber is pretty good. Sometimes you can get someone that doesn’t know anything…but it will eventually get escalated to someone that’s knows what’s going on.
 

Dalwhinnie

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Pembroke ontario
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Smokefire ex4
I can’t say enough about Weber support. Was one of the early purchasers of the Smokefire EX-6. Had a problem mid year with auger failure. In the end, they sent me a complete brand new EX-6! Second smoke in and got a thermocouple E8 error last week. Told them my tale of whoa about today being early Thanksgiving for 13 1/2(grandson). They overnighted new part and this is the result!
Thank you,Weber!
Thermo coupler and 2 smoking turkeys, Weber support at their best!
 

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