Dreaded E3 on initial cook

MrPhilGrillTX

Member
Joined
Jan 10, 2021
Messages
85
Reaction score
90
Points
18
Location
TX
Grill
EX6 (+ a kettle from 2003)
So 30 minutes into my first cook on the EX6, I get a flame out error. The hopper is full and it even sounds like it is slouching pellets down the ramp.
At this point i think it has been shutting down for about 30 minutes. Smoke is still coming out. I was trying to smoke a whole pork loin for dinner tonight with friends, but that might not happen on this bad boy.
I’m feeling like I have a $1000 junk pile. I’m using it on my back patio, and it isn’t terribly level, the back is lower than the front. Does that matter? Any other suggestions?
 
OP
M

MrPhilGrillTX

Member
Joined
Jan 10, 2021
Messages
85
Reaction score
90
Points
18
Location
TX
Grill
EX6 (+ a kettle from 2003)
It’s definitely putting pellets into the fire pot.
Also, it seems to be impossible to search for E3 on here as the search engine says that’s too short.
 
OP
M

MrPhilGrillTX

Member
Joined
Jan 10, 2021
Messages
85
Reaction score
90
Points
18
Location
TX
Grill
EX6 (+ a kettle from 2003)
I didn’t register that the grill wasn’t level until I put water in the water smoke thing and the back was full but the front was 3/8-1/2” below the rim.
it was on smoke boost when it flamed out, but has been running fine since then.
 

AHoneyman

Well-known member
Joined
Apr 14, 2020
Messages
524
Reaction score
704
Points
93
Location
Dallas
There have been reports of flameouts on SB when it is cooler (below 40 degrees). But there is no consensus on the cause other than speculation on the PID coding in the new software group.
 

Bruno

Well-known member
3x SOTM Winner
Joined
Mar 27, 2020
Messages
1,168
Reaction score
2,156
Points
113
Location
Bay Area
I don’t think the level issue would cause this. However if you want to fix that you can buy the casters a lot of us have bought. I was able to level mine 1/2” left to right.
 

abmet

Well-known member
SOTM Winner
Joined
Feb 11, 2020
Messages
1,107
Reaction score
1,264
Points
113
Location
Missouri
That sucks. I haven’t used Smokeboost for a while since the last updates. I’ve also notice that on iPhone the notifications only work for me if I open the app now. Pretty pointless if have to open the app every couple minutes to see if there are alerts.
 

uk_brewer

Member
Joined
Jan 1, 2021
Messages
15
Reaction score
25
Points
13
Location
Illinois
Grill
Smokefire EX6, Spirit II E-310, Master Touch 22", Jumbo Joe, Q 1000, WSM 14", Big Green Egg, Roccbox pizza oven.
That sucks. I haven’t used Smokeboost for a while since the last updates. I’ve also notice that on iPhone the notifications only work for me if I open the app now. Pretty pointless if have to open the app every couple minutes to see if there are alerts.
I noticed same issue this weekend. No notifications unless I opened the app.
 

Johnny Guitar

Member
Joined
Aug 24, 2020
Messages
41
Reaction score
86
Points
18
Location
Bay Area
Grill
SmokeFire EX4
The one thing is pellet void. once you get pellet void, no pellets. that is why they give you that stupid plastic tool.
 
OP
M

MrPhilGrillTX

Member
Joined
Jan 10, 2021
Messages
85
Reaction score
90
Points
18
Location
TX
Grill
EX6 (+ a kettle from 2003)
I knew E3 was in my manual, and the app helpful told me the same thing but not what to do if it takes 30 minutes to shutdown or if it still sounds like it is putting pellets in the hopper.

Since it was 36 degrees or so, I’m wondering if the air was so cold it confused the temp sensor into thinking the flame went out when it hadn’t.
Anyway, the reported grill temperature is a fantasy as far as I can tell. No way it stays that stable.
 

AHoneyman

Well-known member
Joined
Apr 14, 2020
Messages
524
Reaction score
704
Points
93
Location
Dallas
The PID that drives the controller "averages" everything. Many of us that have been using the SF long term run an air probe to get a better idea what the unit is doing.

In addition, several people are have troubles with the latest software update at temps below 40 degrees.
 

Beans&Cornbread

New member
Joined
Dec 7, 2020
Messages
8
Reaction score
14
Points
3
Location
Illinois
Grill
EX6
it was on smoke boost when it flamed out, but has been running fine since then.
Since it was 36 degrees or so, I’m wondering if the air was so cold it confused the temp sensor into thinking the flame went out when it hadn’t.

I've given up with SmokeBoost in the cold. It's the only time I've had trouble with the SmokeFire. There is definitely a bug in the software wherein it believes the fire is out due to the cold when in fact there is still fire burning in the fire pot. To add insult to injury, the E3 shutdown process seems to take 2-3 times as long as a normal shutdown which feels like forever when you're trying to finish a cook.

Since I've been having issues, I've just set the temp to 200 instead of using the SmokeBoost and that's been working just fine. It tastes like I'm getting the same amount of smoke and the grill doesn't flame out because it's got a set temperature.

Good luck and happy smoking.
 

MJP

New member
Joined
Mar 23, 2020
Messages
12
Reaction score
14
Points
3
Location
Finland
I've given up with SmokeBoost in the cold. It's the only time I've had trouble with the SmokeFire. There is definitely a bug in the software wherein it believes the fire is out due to the cold when in fact there is still fire burning in the fire pot. To add insult to injury, the E3 shutdown process seems to take 2-3 times as long as a normal shutdown which feels like forever when you're trying to finish a cook.

Since I've been having issues, I've just set the temp to 200 instead of using the SmokeBoost and that's been working just fine. It tastes like I'm getting the same amount of smoke and the grill doesn't flame out because it's got a set temperature.

Good luck and happy smoking.
I have exactly same issues. 4-5 times tested the smokeboost and it failed everytime. So no more smoke boost on bad weather/winter time for me.
 

topkatt4518

Member
Joined
Feb 11, 2020
Messages
36
Reaction score
62
Points
18
Location
NJ
Grill
SmokeFire EX4, Nepoleon Prestige Pro Gasser
Honestly, I have never used smokeboost, just set the PID at 200 and let it go. I ran my with a 20F ambient and windy last night for 2 hrs at 235F setpoint. No issues what so ever, temp swings were a little exaggerated but ran fine. Since all the upgrades I have to say the SF has been working well. Waiting on the next software update to see how that helps or hurts the performance of the SF.
 
Top