Did Weber disable the ratings / comments?

Gecko

Member
Joined
Mar 24, 2020
Messages
34
Reaction score
20
Points
8
Location
Germany
Hi, is it just me or did Weber disable the SmokeFire Ratings and Comments on their Website?
 
OP
Gecko

Gecko

Member
Joined
Mar 24, 2020
Messages
34
Reaction score
20
Points
8
Location
Germany
Thanks, works again for me as well. Not sure what it was.
 

AHoneyman

Well-known member
Joined
Apr 14, 2020
Messages
283
Reaction score
385
Points
63
Location
Dallas
The Weber website has features that they may turn off and on as they choose. That includes automatic suggestions and responses to entries into the customer service area. That may include the comment section.
 

MnLakeBum

Member
Joined
Feb 10, 2020
Messages
30
Reaction score
42
Points
18
Location
Minnesota/Florida
My review did not show up in the Weber EX ratings at Weber.com and they have stopped responding to my emails and after more than two days, haven’t returned my calls with someone competent enough to solve the firmware update issue I’m having.. They had 40 years of goodwill with me that is now gone. I have a grill that doesn’t work and Lowe’s won’t take it back without a return authorization from Weber. I’ve wasted at least 40 hours troubleshooting, replacing parts, removing and installing the auger to clean sawdust from it, etc. What a huge disappointment.

At least I now have my Rec Tec 700 that works amazingly well. A+++ for Rec Tec, the highest quality and easiest to use smoker I’ve ever owned. So good that I ordered a second one for our other home that will arrive on Wednesday.
 
Last edited:

Bruno

Well-known member
SOTM Winner
Joined
Mar 27, 2020
Messages
733
Reaction score
1,296
Points
93
Location
Bay Area
My review did not show up in the Weber EX ratings at Weber.com and they have stopped responding to my emails and after more than two days, haven’t returned my calls with someone competent enough to solve the firmware update issue I’m having.. They had 40 years of goodwill with me that is now gone. I have a grill that doesn’t work and Lowe’s won’t take it back without a return authorization from Weber. I’ve wasted at least 40 hours troubleshooting, replacing parts, removing and installing the auger to clean sawdust from it, etc. What a huge disappointment.

At least I now have my Rec Tec 700 that works amazingly well. A+++ for Rec Tec, the highest quality and easiest to use smoker I’ve ever owned. So good that I ordered a second one for our other home that will arrive on Wednesday.
Jesus that sucks!!
 

abmet

Well-known member
SOTM Winner
Joined
Feb 11, 2020
Messages
838
Reaction score
804
Points
93
Location
Missouri
My review did not show up in the Weber EX ratings at Weber.com and they have stopped responding to my emails and after more than two days, haven’t returned my calls with someone competent enough to solve the firmware update issue I’m having.. They had 40 years of goodwill with me that is now gone. I have a grill that doesn’t work and Lowe’s won’t take it back without a return authorization from Weber. I’ve wasted at least 40 hours troubleshooting, replacing parts, removing and installing the auger to clean sawdust from it, etc. What a huge disappointment.

At least I now have my Rec Tec 700 that works amazingly well. A+++ for Rec Tec, the highest quality and easiest to use smoker I’ve ever owned. So good that I ordered a second one for our other home that will arrive on Wednesday.
That’s terrible, glad you are enjoying the Rev Tec. Hope you get your return and refund taken care of.
 

Latest Discussions

Top