Dalwhinnie
Member
- Joined
- May 3, 2021
- Messages
- 47
- Reaction score
- 59
- Points
- 18
- Location
- Pembroke ontario
- Grill
- Smokefire ex4
I've had my ex4 since June and have used it almost daily unfortunately yesterday when I went to use it the screen was blank. I called customer service and within 3 or 4 minutes they diagnosed the problem as a motherboard failure, they then proceeded to replace it. I received email confirmation within 5 minutes of hanging up.
While disappointed the unit is out of service for now, I must say I have never experienced such great customer support for a product. I am so very pleased with my decision. By the way its a great smoker!!@
While disappointed the unit is out of service for now, I must say I have never experienced such great customer support for a product. I am so very pleased with my decision. By the way its a great smoker!!@