Bad news and good news

Dalwhinnie

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Smokefire ex4
I've had my ex4 since June and have used it almost daily unfortunately yesterday when I went to use it the screen was blank. I called customer service and within 3 or 4 minutes they diagnosed the problem as a motherboard failure, they then proceeded to replace it. I received email confirmation within 5 minutes of hanging up.
While disappointed the unit is out of service for now, I must say I have never experienced such great customer support for a product. I am so very pleased with my decision. By the way its a great smoker!!@
 

bbqking

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EX6, 2, 22” kettles, 18” kettle and a 26” kettleand a e310 gasser
I’ve had my screen do the same, and it was just a fuse at the switch on and off.
 
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Dalwhinnie

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Smokefire ex4
Thanks I'll check that out where is the fuse? The tech at weber sounded like they could check remotely on the issue, after a minute or so she came back with te dead motherboard. Like many others I just wanted to say how much I appreciate Webers after sale support they make you feel valued.
Thanks for the tip
 

bbqking

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EX6, 2, 22” kettles, 18” kettle and a 26” kettleand a e310 gasser
It’s right under the switch. You have to pull out the whole switch thingy and it’s right there. Comes out with the switch assembly actuallly I was wrong …I just forgot how I did it
 
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bbqking

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EX6, 2, 22” kettles, 18” kettle and a 26” kettleand a e310 gasser
 

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